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FAQ

Ordering & Delivery

Shopping hours

Our organic online store opens on Mondays at 2pm and closes on Thursdays at 11am. Should you miss these times, we will try our utmost to get your order fulfilled but we cannot guarantee this. Send an email to info@abundancewholesomefoods.co.za for late orders. 

Why the delivery fee?

Please note that delivery is free for orders over R300 

  • We source our veggies from small, sustainable farms and collect from the farms personally every week
  • Organic vegetables tend to cost more are more expensive for good reason.  You can read more about this in our blog: Why Organic Produce Costs More
  • We deliver to your door, which equals time and petrol
  • It is important that we visit the farms to ensure the best quality organic produce, understand the operations that affect you and us, as well as to maintain a mutually beneficial relationship with our farmers.  
  • Our vision is to create social impact in our communities. If we can grow from your support, we believe we will be able to achieve this through job creation and contribution to our local economy.
  • A fee enables us to visit farms outside our current radius to source organic foods not available in our immediate vicinity, e.g. the organic orchard in Muldersdrift or the farm in Bela Bela which supplies us with indigenous eggs – to bring variety. 
  • We’re able to pay the farmers a fair price, and still offer good value to our customers.

Do you deliver outside of Johannesburg?

At this stage we only do deliveries in the Johannesburg area. 

When do you deliver?

At this stage we only deliver on Fridays. Should the Friday be a public holiday we will deliver a day before, since the farms close on public holidays and only have skeleton staff. Please leave us delivery instructions should you not be at home or the office during the delivery time.  

Are you plastic free?

We are proudly plastic free! We are aware of the challenges that come with keeping produce fresh for longer if not in plastic, and we will always try to find ways of improving without compromising the environmental impact. At AWF we would like to make any contribution possible to fighting the climate crisis. 

Why must I re-order weekly?

Unlike most veggie box delivery services, we let you choose exactly what you want in your box every week. The choices also depend on availability and the season.

How do I order?

  1. Decide whether you want a large box, small box or whether you would like to create your own range of fresh produce.
  2. Click on your box and select your produce and extras or add individual items to your basket.
  3. Click on checkout, enter your delivery details and click to pay via Payfast.

Can I pay via credit card?

Our payment gateway – Payfast – allows you to pay securely with Visa or Mastercard.

Can I do an EFT?

Our payment gateway – Payfast – allows you to do an instant, secure EFT.

Do I have to set up an account?

You do not have to create an account to order, but if you would like your delivery details to be saved for next time, create an account to save you time!

Our produce

Where do you source your produce?

Our produce is sourced from small-scale organic farms, owned by cooperatives in Joburg. The farms have been practising regenerative agriculture for more than 15 years, transforming unproductive land into sustainable food gardens and providing jobs to unemployed community members including women and youths.   

Currently, we work on a 165km radius between our farmers, the customer and ourselves. This is increased by our organic eggs sourced from an audited farm in Bela-Bela, and we hope to maintain this radius to lessen our carbon footprint. 

How do you guarantee that your produce is organic?

A network of individuals consisting of farmers, organic food retailers and interested community members visit farms annually to do an organic farming audit. Knowledge is shared amongst individuals and discussions about farming organically are presented. The Bryanston Organic Market leads these audits in Gauteng under the Participatory Guarantee System (PGS), a worldwide recognised membership in the organic farming communities.  

Why are only some vegetables available in the store?

We have become so used to finding any produce we desire throughout the year, no matter the season. However, regenerative farming works with nature, allowing seasonal produce to grow as nature intended. We must unlearn the habit of eating foods out of season.

Also, as some South Africans shun the organic movement and remain sceptical about the benefits of eating organically grown produce, farmers are hesitant to plant more than they can sell. As the organic movement grows – and, yes, it is growing –and we commit to supporting local farms and communities, more variety can be grown by various farms. 

Am I supporting small farmers by buying from you?

Traditional organic farms are small by nature, growing just enough for the immediate community. The process is labour intensive. Small as the farms are, farmers still struggle to sell their produce fairly and sometimes a whole crop goes to waste. When you buy from us, you are supporting small farmers to make a living and helping to improve their lives and our local economy.  

What is organic food?

“Organic food is the product of a farming system which avoids the use of man-made fertilisers, pesticides; growth regulators and livestock feed additives. Irradiation and the use of genetically modified organisms (GMOs) or products produced from or by GMOs are generally prohibited by organic legislation.”

It is “a whole system approach based upon a set of processes resulting in a sustainable ecosystem, safe food, good nutrition, animal welfare and social justice. Organic agriculture combines tradition, innovation and science to benefit the shared environment and promote fair relationships and a good quality of life for all involved.” – South African Organic Sector Organisation (SAOSO)

How does eating organically contribute to your health and wellbeing?

While reports may vary, there is growing evidence to support the belief that organic food has more nutrients than conventional farmed foods, which is obviously better for the body. Organic food does not contain chemicals passed on from the synthetic fertilisers or pesticides which toxify the body, since organic farming methods prohibit the use of chemical fertilisers and GMO seeds and use all-natural ingredients.


I have an unanswered question, who can I talk to?

Please feel free to contact us with any questions by emailing info@abundancewholesomefoods.co.za

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